Returns & Exchanges

At Calia Natural, we want you to be completely satisfied with your holistic hair and body care products. If you are not entirely happy with your purchase, you may return unopened items in their original packaging within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Securely pack the unused items in their original shipping box to ensure they are protected during transit.

• 3.
  Ship It Back

  Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our fulfillment center.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.